Privacy Policy | Cloud Kiln

1. Introduction

Cloud Kiln ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Please read this Privacy Policy carefully. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

Name, email address, phone number, and other contact information
Company name and business information
Information provided in contact forms, service inquiries, or consultations
Payment and billing information (processed through secure third-party payment processors)
Credentials and access information necessary for cloud service delivery

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Device information and operating system
Pages visited, time spent on pages, and navigation patterns
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our cloud consulting services
To respond to your inquiries, requests, and provide customer support
To process transactions and send related information
To send administrative information, updates, and service-related communications
To personalize your experience and deliver content relevant to your interests
To analyze website usage and improve our website functionality
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our agreements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our clients, such as:

Cloud hosting and infrastructure providers
Payment processing services
Email and communication services
Analytics and website performance monitoring tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Secure cloud infrastructure and best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use cookies for purposes such as analyzing website traffic, improving user experience, and remembering your preferences.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to processing of your personal information
Portability: Request transfer of your information to another service
Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

We take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cloud Kiln
Email: info@cloudkiln.com